Policy Information
Shipping & Returns
In stock handbags, purses, wallets & bags will ship within 2 business days, on average. Custom orders require longer wait times allowing me to source materials and to create the one-of-a-kind product. Most custom orders are completed within 3-5 weeks.
Please remember, the item(s) you purchase from Biltmore Needleworks are handmade and variations or imperfections may occur. This is what makes your item unique! I would never knowingly list an item that has damage, so I do not accept returns. However, if an item arrives damaged, please contact me at biltmoreneedleworks@gmail.com within 3 days of receipt/delivery & please include photos. We can discuss replacement or refund of the product when warranted.
Thanks so much for visiting my shop!
- Melanie
Customized for You
Non-Refundable Deposits
"Customized for you" items require the payment of a non-refundable deposit. This non-refundable deposit covers a portion of the cost for materials that will be used. The non-refundable deposit is due at the time of order. Once the item has been completed, an invoice will be sent, along with photos of the completed product. The balance will be due within one week of the invoice date.
If the remaining balance is not paid within one week of invoice receipt, the non-refundable deposit will be forfeited and the item will be available for anyone to purchase.
